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Frequently
Asked Questions
Yes, all of our home decor products are handmade with attention to detail and craftsmanship. Each piece is unique and crafted with care.
To place a custom order, simply visit the "Create your own design" section on our website. There, you'll find a form where you can provide all the necessary details, including your desired product, design preferences, color choices, and any other specific requirements. Once you submit the form, our team will review the information and get in touch with you to discuss the design, timeline, and pricing. We will work closely with you to bring your vision to life and ensure the final product meets your expectations.
If you need to make changes to your order, please contact us as soon as possible. We’ll do our best to accommodate any changes before the production or shipping process begins.
Depending on the complexity of the design, customization typically takes between 7-14 days. We will provide a more accurate timeline once the order is confirmed.
Depending on the complexity of the design, customization typically takes between 7-14 days. We will provide a more accurate timeline once the order is confirmed.
Yes, we offer worldwide shipping. International shipping costs and delivery times may vary based on your location and will be calculated during checkout.
Yes, we offer worldwide shipping. International shipping costs and delivery times may vary based on your location and will be calculated during checkout.
Once your order is shipped, you will receive a confirmation email with tracking details so you can monitor your delivery status.
Shipping costs are calculated based on the weight of the items and your delivery location. The total shipping cost will be displayed at checkout.
Yes, we offer expedited shipping options. If you need faster delivery, please select the express shipping option at checkout.
For ready-made items, we typically ship within 3-5 business days. Custom orders may take 7-14 days, depending on the complexity. Shipping times vary by location and will be communicated during checkout.
Since most of our products are handmade and/or customized, we generally do not accept returns. However, if you receive a damaged or defective item, please contact us within 14 days, and we’ll arrange for a replacement or store credit.
Exchanges are available for non-customized items if they are in unused, original condition. You can request an exchange within 14 days of receiving the product. Please note that you will be responsible for any shipping costs related to the exchange.
If your item arrives damaged, please email us immediately with photos of the damage and packaging. We will offer a replacement or work with you to find the best solution.
- Orders can be canceled within 24 hours of placement for a full refund. Custom orders, once production has started, cannot be canceled.